Project Description

Company background

CIPA is a Canadian association of licensed, retail pharmacies. We sell pharmaceuticals and maintenance medications (but not controlled substances) in 30 to 90-day quantities to both Canadian and U.S. citizens. Each CIPA pharmacy member is licensed and regulated by the government for safety. CIPA sells prescription drugs made by the leading name-brand manufacturers at prices up to 80 percent less than U.S. Including such global companies as Pfizer, Merck, Eli Lilly and many others. These pharmaceuticals are tested and proven to be safe. In fact, CIPA has provided pharmaceuticals to more than ten million U.S. patients since the organization’s founding in 2002, with a perfect safety record.

Project background

Project scope and deliverables

The students are to develop scripting and conduct phone and chat inquires to CIPA member businesses. Using this method the students will determine compliance with the protocols established for our operation and prepare final individual business and aggregated reports that will be shared with the membership. The goal is to test compliance but also improve overall adherence by member businesses.

Critical success factors

Project success relates to answering the following questions:

• How do CIPA member businesses present a professional image consistent with the Standards of Practice and Policies of our Association?
• Are there any protocols that the CIPA member businesses are not clearly presenting to potential customers?

Required students skills